Devry BSOP 326 Week 1 Check Point Latest

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Devry BSOP 326  Week 1 Check Point Latest

The Demg Cycle cludes all of the followg except

plan.

do.

assess.

check.

: See page 11

: 2 of 2

Comments:

Question 2. Question :

TCO 1) Which of the followg is most appropriate describg the quality efforts undertaken with the scientific-management philosophy?

Defect prevention was emphasized.

Quality circles were extensively used.

Use of spection was widespread.

Quality was every worker’s responsibility.

: See page 6

: 2 of 2

Comments:

Question 3. Question :

(TCO 1) An employee’s _____ can be identified through the answer to the question: “Who receives any item or formation as a result of the work he or she performs?”

customers

suppliers

consumers

purchasers

: See page 96

: 2 of 2

Comments:

Question 4. Question :

(TCO 2) Systems thkg can be applied to the analysis of _____.

manufacturg processes but not service processes

service processes but not manufacturg processes

any organization

neither manufacturg processes nor service processes

: See Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 5. Question :

(TCO 1) Which of the followg is most appropriate describg the quality efforts used the early 20th century?

Defect prevention was emphasized.

Quality circles were extensively used.

Use of spection was widespread.

Quality was every worker’s responsibility.

: See page 7

: 2 of 2

Comments:

Question 6. Question :

(TCO 1) My friend said to me, “Recently, I bought a pair of shoes. I wore them for a few days but noticed the laces would not stay tied. I took the shoes back to the store, but the clerk said the laces were fe. I won’t buy that brand of shoe aga.” Which of the followg types of quality did my friend use to judge the shoes as beg of low quality?

User-based

Value-based

Product-based

Judgmental

: See Lecture

: 2 of 2

Comments:

Question 7. Question :

(TCO 2) Which of the followg is NOT generally true about service organizations?

Customers often are volved the service process.

Services are tangible.

Services cannot be stored, ventoried, or spected prior to delivery.

Services are produced and consumed simultaneously.

:developed for services

customers are more volved manufacturg dustries

the outputs are less tangible

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 16. Question :

(TCO 2) Services are generally _____ tensive, whereas manufacturg is more _____ tensive.

labor; equipment

quality; quantity

put; output

profit; cost

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 17. Question :

(TCO 2) Services differ from manufactured goods which of the followg ways?

Service output is more easily measured.

Services tend to be produced and consumed simultaneously.

Service output is generally more tangible.

Providg service requires a lower degree of customization than does manufacturg.

: See Lecture, Manufacturg and Service Quality

: 2 of 2

Comments:

Question 18. Question :

(TCO 1) Which of the followg is a defition of the product-based quality?

The quantities of product attributes.

Not all products are fit for use.

Consumers frequently confuse products with services.

Product-based quality cannot be defed precisely; you just know it when you see it.

: See Lecture

: 2 of 2

Comments:

Question 19. Question :

(TCO 2) Which of the followg systems do not have a role to play assurg quality a manufacturg firm?

Sales

Purchasg

Product design

None of the above

: Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 20. Question :

(TCO 1) A consumer purchases a generic product at a cost of $5.00 stead of the competg brand-name product that sells for $7.00.The consumer feels that there is no difference quality between the generic and brand-name products. This scenario illustrates which of the followg defitions of quality?

Manufacturg-based

Value-based

Product-based

User-based

: See Lecture

: 2 of 2

Comments:

Question 21. Question :

(TCO 2) Viewg a McDonald’s restaurant as beg composed of order takg and cashier, grillg and food preparation, drive-through, purchasg, and trag processes is an example of _____.

systems thkg

resource alignment

functional analysis

reengeerg

: See Lecture, The Systems Perspective

: 2 of 2

Comments:

Question 22. Question :

(TCO 1) At the organizational level, quality concerns should center on meetg the requirements of the

ternal customer.

engeers and designers.

external customer.

top executives.

: See page 97

: 2 of 2

Comments:

Question 23. Question :

(TCO 2) Systems thkg _____.

has yet to be viewed as an important aspect the managg of quality

has been determed to be an unimportant aspect the managg of quality

TQM

is a controversial topic among quality-management professionals

: See Lecture, The Systems Perspective

: 0 of 2

Comments:

 

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